I don't know about you but I don't often think about the flooring I am standing on. That changed today when I read an article published today by CNN. The article features a website called Carpets For Airports. The airport I work for (TYS) was mentioned on the website (yes, there really is a website devoted to airport carpets) as were a lot of other airports from around the globe.
As a PR professional who represents an airport, I often think about the passenger's experience - from how clean the bathrooms are to how long they stand in line for a Starbucks coffee. I, honestly, have never thought about how they felt about the airport's carpet or other parts of our facility. It really got me thinking...what else do people pay close attention to in an airport?
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